Ready payment issues on your business relationship

If you lot try to buy something on Google Play only your payment is declined or won't procedure, try the steps beneath.

If you lot've bought something and then have a problem with or question about it, meet problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your contour, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Alert.
  3. If you have a crimson warning, enter your payment information and wait for the team to respond.

    Google Pay notifications

  4. Check your email for the review results.

Try to pay with a different payment method

If at that place'due south a problem with i payment method, you can try paying with a different ane.

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Go back to the item that y'all want to buy and tap the toll.
  3. Tap the current payment method.
  4. Choose a dissimilar payment method or add a new ane.
  5. Follow the on-screen instructions to complete your purchase.

Fix credit and debit card errors

In that location may be a problem with your credit or debit card if you see ane of the post-obit error messages:

  • 'Unable to process payment: depression card balance'
  • 'Unable to complete transaction. Delight use another form of payment'
  • 'Your transaction cannot be completed'
  • 'Unable to complete transaction: expired menu'
  • 'Right this carte du jour info or endeavour another carte du jour'

To gear up these errors, effort the following steps:

Make sure that your carte and address data is up to engagement

Expired credit cards or old billing addresses are a common reason for payments not to work properly. To update this information, employ Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Find the payment method that yous are trying to use for the purchase.
  3. Check the expiry appointment of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your carte accost matches the address in Google Payments

If your credit card is registered to a different address, this can crusade the payment to be declined. Cheque that the postal code matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method that you are trying to use for the buy.
  3. ClickEdit.
  4. Check that the address listed matches the billing accost of your card.
  5. If needed, update the address.

And then, try your buy again.

Submit any extra information that is requested

If the error message is followed by instructions for submitting additional information to Google, please submit information technology. We volition not be able to process the transaction on your account without this information.

Contact your banking company or card issuer

Your carte may have specific restrictions which cause the transaction to exist declined. Contact the institution that issued your card to ask about the transaction and run across if they know the reason for the reject.

Fix errors with other payment methods (direct operator billing, online cyberbanking, Google Play Balance, Gift Cards and more than)

If you see 'Your payment was declined due to an issue with your account'

If y'all see this message, it might be because:

  • We saw a suspicious transaction on your payments contour.
  • We need a little more information to protect your account against fraud.
  • We need a piddling more information to comply with Eu law (customers from Eu member states only).

To help prepare these bug:

  1. Get to the payments centre.
  2. Take action on whatever errors or requests in the payments middle.
    • You might demand to verify your identity before yous can purchase anything through your Google Account.
  3. Make sure that your name, address and payment information are up to date.

If a payment method is greyed out

If y'all come across a greyed out payment method while making a purchase on Google Play, that payment method isn't valid for that particular buy. Employ a different payment method to complete your purchase.

If yous use dual SIM card devices

Check if the correct SIM menu is in slot 1 and remove whatsoever SIM card from slot 2.

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